Contact & FAQ
Resources
Moon Box InstagramContact: hello@moonbox.co
Ordering, Shipping, and Updating Your Subscription
☾ How do I subscribe?
Check out our MoonBox subscription page and select the box you're interested in!☾ How does your quarterly subscription work?
Important Dates
- Sign up - the date you must subscribe by in order to receive that box. Orders made within the first sign up window are guaranteed delivery by the upcoming Equinox or Solstice. Orders placed within the second window are shipped out on a rolling basis, and are not guaranteed to be delivered by the upcoming Equinox or Solstice.
- Delivered by - the date that your box will be delivered by.
- Renews on - the date that your subscription will renew and be charged on for the next box.
-
Cancel by - the date that you must cancel your subscription by in order to not receive that box (i.e. to not receive the Winter '20 Box, cancel your subscription by 10/10/20).
Quarterly Box
Sign Up
Delivered By
Renews On
Cancel By
Fall ‘20 Box
Jun 21 - Sep 7
Sep 19
10/15/20
10/10/20
Sep 8 - 20
Oct 5
10/15/20
10/10/20
Winter ‘20 Box
Sep 21 - Dec 7
Dec 19
1/15/21
1/10/21
Dec 8 - 20
Jan 5
1/15/21
1/10/21
Spring ‘21 Box
Dec 21 - Mar 7
Mar 19
4/15/21
4/10/21
Mar 8 - 20
Apr 5
4/15/21
4/10/21
Summer ‘21 Box
Mar 21 - Jun 7
Jun 19
7/15/21
7/10/21
Jun 8 - 20
Jul 5
7/15/21
7/10/21
☾ Can I purchase MoonBox just one time?
Yes. You can sign up to create one order. As long as you cancel your subscription before the next renewal date, the next order will not go through. For renewal dates, see table above in How does your quarterly subscription work?☾ For gift orders, does my recipient’s email get added to the mailing list?
Since we can only accept one e-mail per order, please send our customer service a message at hello@moonbox.co to add your recipient to the mailing list as well.☾ When can I cancel my subscription by?
Please refer to the dates in the "How does your quarterly subscription work?" section above to see our cancellation dates.
Contents
☾ Where are the items in MoonBox coming from?
We work with artisans around the US and occasionally abroad to customize and source the items that go into the MoonBox. We ensure that all the items we include are ethically sourced, sustainably produced, are guaranteed vegan + cruelty-free, and meet our subscriber's expectations.☾ What's the difference between a mini and regular sized MoonBox?
The Mini and Regular MoonBoxes feature different items. The Mini MoonBox features a premium crystal, and an in-house made essential roll-on blend, as well as a loose, herbal tea blend. The regular, quarterly MoonBox features 4 featured artisan items (wellness/beauty/spiritual tools), plus a premium crystal, cosmic art tapestry, and printed astrological guidance for the season.☾ What add-ons are included with the Moon Box?
We currently do not offer any add-on options for our quarterly boxes. If you'd like to purchase a one-off, limited edition MoonBox (no subscription needed), browse them here.☾ Items in my MoonBox are damaged or missing, what do I do?
To report damages or missing items, please email hello@moonbox.co and provide your order number along with photos of damage and we will respond as quickly as possible. Please allow 2-3 business days for us to get back to you.☾ I'm unhappy with my MoonBox, can I get a refund?
Unfortunately we do not offer refunds for MoonBox, but if you are unhappy with your purchase, we will certainly work with you to make sure you come out with a positive experience. Email hello@moonbox.co for any comments and resolutions. We take customer satisfaction very seriously.
Ritual
☾ How do I use my Moon Box?
A printed booklet comes with each MoonBox to guide you through your journey and to help you get acquainted with your products. The booklet also includes an astrological forecast for the overall season, rituals for the various zodiac season, and lots more! If you've signed up for our mailing list, you will also receive our free monthly MoonMail newsletter which includes an i-Cal/Google-Cal plugin that outlines all the important astrological dates for the month. You're also welcome to use the box in any way that feels right!
Billing, Shipping, & Delivery
☾ When will I be billed for MoonBox?
You will be charged for your first MoonBox on the day that you purchase your subscription, with repeating payments when your subscription renews. Please refer to the following table for renewal + recharge dates.|
Quarterly Box |
Sign Up |
Delivered By |
Renews On |
Cancel By |
|
Fall ‘20 Box |
Jun 21 - Sep 7 |
Sep 19 |
10/15/20 |
10/10/20 |
|
Sep 8 - 20 |
Oct 5 |
10/15/20 |
10/10/20 |
|
|
Winter ‘20 Box |
Sep 21 - Dec 7 |
Dec 19 |
1/15/21 |
1/10/21 |
|
Dec 8 - 20 |
Jan 5 |
1/15/21 |
1/10/21 |
|
|
Spring ‘21 Box |
Dec 21 - Mar 7 |
Mar 19 |
4/15/21 |
4/10/21 |
|
Mar 8 - 20 |
Apr 5 |
4/15/21 |
4/10/21 |
|
|
Summer ‘21 Box |
Mar 21 - Jun 7 |
Jun 19 |
7/15/21 |
7/10/21 |
|
Jun 8 - 20 |
Jul 5 |
7/15/21 |
7/10/21 |
☾ Does the subscription automatically renew?
Yes, your subscription will renew automatically every quarter -- Oct 15th, Jan 15th, Apr 15th, and Jul 15th. Please refer to the table below for sign-up, renewal, delivery, and cancel by dates:|
Quarterly Box |
Sign Up |
Delivered By |
Renews On |
Cancel By |
|
Fall ‘20 Box |
Jun 21 - Sep 7 |
Sep 19 |
10/15/20 |
10/10/20 |
|
Sep 8 - 20 |
Oct 5 |
10/15/20 |
10/10/20 |
|
|
Winter ‘20 Box |
Sep 21 - Dec 7 |
Dec 19 |
1/15/21 |
1/10/21 |
|
Dec 8 - 20 |
Jan 5 |
1/15/21 |
1/10/21 |
|
|
Spring ‘21 Box |
Dec 21 - Mar 7 |
Mar 19 |
4/15/21 |
4/10/21 |
|
Mar 8 - 20 |
Apr 5 |
4/15/21 |
4/10/21 |
|
|
Summer ‘21 Box |
Mar 21 - Jun 7 |
Jun 19 |
7/15/21 |
7/10/21 |
|
Jun 8 - 20 |
Jul 5 |
7/15/21 |
7/10/21 |